Privacy Policy

1. WHO WE ARE

Company Name: Zova Organics

Business Type: Exporter: Jute Bags, Jutte Products, Cotton Bags, JUCO Bags and Sustainable Lifestyle Products

Registered Office: Kolkata, West Bengal, India

Website: zovaorganics.com

Contact Email: [your email address]

WhatsApp / Phone: [your phone number]

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

When you fill out our inquiry form, request a quote, request samples, or contact us directly, we may collect:

• Full name
• Business name and designation
• Email address
• Phone number / WhatsApp number
• Country and city
• Product requirements and order details
• Any other information you voluntarily provide in messages or forms

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and analytics tools:

• IP address and approximate location (country/city level)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on each page
• Referring website (how you found us)
• Date and time of your visit

2.3 Information from Third‑Party Platforms

If you contact us via LinkedIn, Instagram, or WhatsApp Business, we may receive your profile name, message content, and contact details as provided on those platforms. These interactions are also governed by the respective platform's privacy policy.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Responding to your product inquiries and quote requests (Legal basis: Legitimate business interest / Contract)
• Sending product catalogs, samples, or pricing information you requested (Consent / Contract)
• Processing orders and coordinating shipments (Contract performance)
• Sending follow‑up communications about your inquiry (Legitimate business interest)
• Improving our website and understanding visitor behavior (Legitimate business interest)
• Complying with legal and regulatory obligations (Legal obligation)
• Sending occasional updates about new products or services (Consent)

We do not use your personal information for automated decision‑making or profiling.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyze site traffic.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function (e.g., session cookies).
• Analytics Cookies: We use Google Analytics (or similar) to understand how visitors use our Site.
• Marketing / Preference Cookies: Set by embedded forms, chatbots, or third‑party widgets.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how parts of the Site function. You can also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third‑party service providers who assist us in operating our website and business (e.g., hosting, email, analytics, logistics). They have access only as needed and are obligated to keep the information confidential.
• Export and Logistics Partners: For order fulfillment, we share relevant shipment details with freight forwarders, shipping lines, and customs agents.
• Legal Requirements: Disclosure as required by law, government authority, court order, or to protect our legal rights.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before this occurs.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

• Fulfill the purpose for which it was collected (e.g., completing an order).
• Comply with legal obligations (Indian export and tax records are typically retained for 7 years).
• Resolve disputes and enforce agreements.

Inquiry data from visitors who did not proceed to order is typically retained for 12–24 months, after which it is deleted or anonymized.

You may request deletion of your data at any time (see Section 9).

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/HTTPS encryption on all pages of our Site.
• Restricted access to personal data (only authorized personnel).
• Secure third‑party platforms for email and form submissions.
• Regular review of our data practices.

However, no method of data transmission over the internet is 100 % secure.

8. INTERNATIONAL DATA TRANSFERS

Zova Organics is based in India. If you are accessing our Site from outside India – including the EU, UK, USA, or Australia – your information may be transferred to and processed in India.

India's data protection framework is governed by the Digital Personal Data Protection Act, 2023 (DPDPA). By using our Site and submitting your information, you consent to this transfer and processing.

For visitors from the EU/EEA, we process your data in accordance with the GDPR.

9. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• India (DPDPA 2023): Access, correction, erasure, grievance redressal.
• EU/EEA (GDPR): Access, rectification, erasure, restriction, portability, objection, withdraw consent.
• California (CCPA): Right to know, delete, opt‑out of sale (we do not sell), non‑discrimination.

To exercise any of these rights, contact us at:

Email: [your email address] | WhatsApp: [your phone number]

We will respond within 30 days and may need to verify your identity.

10. CHILDREN'S PRIVACY

Our Site is a business‑to‑business (B2B) platform intended for use by adults and business professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

11. THIRD‑PARTY LINKS

Our Site may contain links to third‑party websites such as LinkedIn, Instagram, IndiaMART, or trade directories. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before submitting any personal information.

12. WHATSAPP BUSINESS COMMUNICATION

We use WhatsApp Business for inquiry handling and customer communication. When you contact us via WhatsApp, your messages and contact information are processed through WhatsApp's platform, which is subject to Meta's Privacy Policy (https://www.whatsapp.com/legal/privacy-policy). We use this channel solely for business communication and do not share your WhatsApp data with third parties outside of what is described in Section 5.

13. GOOGLE ANALYTICS

Our Site uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyze how visitors use our Site. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to and stored by Google on servers in the United States.

You can opt out of Google Analytics by installing the Google Analytics Opt‑out Browser Add‑on: https://tools.google.com/dlpage/gaoptout

For more information on Google's privacy practices: https://policies.google.com/privacy

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on this page.
• For significant changes, we may notify you via email or a notice on our Site.

We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.